Effective Date: August 5, 2024
At Siya Travelers, we strive to provide exceptional travel experiences. However, we understand that plans can change, and you may need to cancel or modify your booking. This Refund Policy outlines the terms and conditions under which refunds may be issued for services booked through Siya Travellers.
Cancellation and Refund Policy
1. Cancellation by the Customer:
- More than 72 hours before the scheduled travel: If you cancel your booking more than 72 hours before the scheduled departure time, you will be eligible for a full refund minus a 10% administrative fee.
- Between 48 to 72 hours before the scheduled travel: Cancellations made between 48 and 72 hours before the scheduled departure time will be eligible for a 50% refund.
- Less than 48 hours before the scheduled travel: Cancellations made less than 48 hours before the scheduled departure time are not eligible for a refund.
2. Cancellation by Siya Travellers: In the unlikely event that Siya Travellers needs to cancel your booking due to unforeseen circumstances, such as vehicle breakdowns or driver unavailability, you will be offered the following options:
- A full refund of the amount paid.
- An alternative booking at no additional cost, subject to availability.
3. No-Show Policy: If you fail to show up at the designated pick-up location without prior cancellation, no refund will be issued.
Modification of Bookings
If you need to modify your booking (e.g., change the travel date or time), please contact us as soon as possible. Modifications are subject to availability and may incur additional charges. The following conditions apply:
- More than 72 hours before the scheduled travel: Modifications can be made without any additional charges.
- Less than 72 hours before the scheduled travel: Modifications are subject to a 10% administrative fee and availability.
Refund Process
To request a refund, please contact our customer service team at [Your Contact Email] or [Your Contact Phone Number]. Please provide your booking reference number and the reason for cancellation. Refunds will be processed within 7-10 business days after the approval of your request. The refund will be issued to the original payment method used at the time of booking.
Non-Refundable Services
Certain promotional offers, discounted bookings, or special packages may be non-refundable. These will be clearly indicated at the time of booking. No refunds will be issued for services that are explicitly marked as non-refundable.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Siya Travellers
No. 39, 1, Main Road, Ashok Nagar
Info@siyatrvelers.com
+91 9318 4400 40
Thank you for choosing Siya Travellers. We value your business and are committed to providing you with the best travel experience possible.